Blank screen when loading desktop/web app

Incident Report for Discord

Resolved

This incident has been resolved.

Posted Jan 08, 2025 - 16:11 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 08, 2025 - 14:42 PST

Identified

We have identified the issue is with a 3rd party infrastructure provider, who are currently engaged and working on a fix.

Posted Jan 08, 2025 - 13:04 PST

Investigating

We are currently investigating an issue where the desktop/web app may fail to launch and display a blank screen. Reloading the client (CTRL/CMD + R) may fix the issue in some instances.

Posted Jan 08, 2025 - 10:02 PST

This incident affected: Client (Desktop, Web).