Elevated Error Rate Connecting and Sending Messages

Incident Report for Discord

Resolved

Service is stable and operating as expected.

Posted Sep 28, 2019 - 11:46 PDT

Monitoring

Service is stable and operating at full capacity. Oncall engineering continues to monitor the cluster as traffic levels increase.

Posted Sep 28, 2019 - 11:16 PDT

Update

Recovery operations are continuing. Service is stable but operating at a reduced capacity, oncall engineering is working to return the service to nominal capacity.

Posted Sep 28, 2019 - 11:04 PDT

Identified

Oncall Engineers have identified a root cause and service is being slowly restored. Traffic is being slowly ramped back up while our engineering teams monitor service health.

Posted Sep 28, 2019 - 10:45 PDT

Update

Oncall engineers are actively investigating this issue and working to restore the service.

Posted Sep 28, 2019 - 10:38 PDT

Investigating

We are currently investigating elevated error rates with connecting and sending messages.

Posted Sep 28, 2019 - 10:12 PDT