Ongoing voice capacity incident in Brazil voice region

Incident Report for Discord

Resolved

This incident has been resolved.

Posted Mar 19, 2024 - 17:46 PDT

Monitoring

Our provider has implemented a reroute fix and we are monitoring recovery now. Traffic destined for the Brazil region is no longer failing over to Atlanta.

Posted Mar 19, 2024 - 17:34 PDT

Investigating

We are investigating a partial outage of voice servers in Brazil. Some servers are still serving traffic, we are working on recovery and backup servers if necessary. Some sessions may be failed over to Atlanta in the meantime.

Posted Mar 19, 2024 - 17:19 PDT

This incident affected: Voice (Brazil).