Elevated error rates for purchases and subscription renewals

Incident Report for Discord

Resolved

The issue has been fully resolved.

Posted Apr 28, 2022 - 19:30 PDT

Monitoring

The issue has been resolved and we've seen error rates return to normal. We will monitor the situation.

Posted Apr 28, 2022 - 19:27 PDT

Update

Incident is still ongoing, but the third party tax service has identified the issue on their end and is working on a resolution.

Posted Apr 28, 2022 - 19:23 PDT

Identified

We're seeing elevated error rates in our purchase and subscription systems. We've identified the issue as an outage of a third party service we use for tax estimation, and are investigating solutions.

Posted Apr 28, 2022 - 18:58 PDT

This incident affected: Third-party (Tax Calculation Service).